Widerrufsrecht

Important Notice

Buyers are responsible for paying all return shipping costs.
Shipping fees are non-refundable.

Return Eligibility

Our return policy lasts 14 days from the date of delivery. If 14 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

To be eligible for a return:

  • Item must be unused

  • Item must be in the same condition as received

  • Item must be in the original packaging

  • Proof of purchase (receipt or order confirmation) is required

Return Shipping Address

To return your product, please mail it to:

Smartesla
12368 Valley Blvd, Unit 104
El Monte, CA 91732
United States

You are responsible for paying your own return shipping costs. Shipping costs are non-refundable, and if a refund is issued, the return shipping cost will be deducted from your refund.

For items valued over $50, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Partial Refunds (If Applicable)

Partial refunds may be granted if:

  • The item is not in its original condition

  • The item is damaged or missing parts not due to our error

  • The item is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, please 7-10 business days for a refund to be issued. we will notify you by email or message regarding the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Processing times may vary depending on your bank or credit card provider.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card company (posting times may vary)

  3. Contact your bank (processing delays are common)

If you’ve done all of the above and still have not received your refund, please contact us at:
📧 Smarteslaservice@gmail.com

or Call +1 (818) 534-7914

Sale Items

Only regular-priced items may be refunded.
Sale items are final sale and cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. Once we receive the defective/damaged product, the new product will be sent out.

To request an exchange for the same item:

  1. Email us at 📧 Smarteslaservice@gmail.com

  2. Send the item to:

Smartesla

12368 Valley blvd 

Unit #104

El Monte, CA 91732

Gifts

  • If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return once the item is received.

  • If the item was not marked as a gift, the refund will be issued to the original purchaser, who will be notified of the return.